Operations Manager

Animal Welfare Services

  • Enhancing animal welfare outcomes
  • An opportunity to directly contribute to and affect organisational success
  • Working alongside the General Manager

The Company

Our client is one of the oldest animal welfare organisations in Australia. More than 80 years on, they are still saving more than one thousand animals in need every year. Our client works with local governments and other rescue groups to bring in unwanted animals from around Western Australia to give them a second chance at a happy life.

The Opportunity

This is a great opportunity for you as an Operations Manager to showcase your valuable expertise, capabilities and experience. As second in charge to the General Manager (GM), the Operations Manager is responsible for:

Staff Management

  • Lead and manage trainers, foster carers, team leaders and clinic functions including staffing and work allocation

Animal Welfare

  • Manage and Oversee trainers and clinic staff
  • Responsible for intake, surrender and return processes
  • Regularly review all treatment plans, including case notes, to ensure best practice and adherence to the Welfare Policy
  • Oversee adoptions including training of rehoming staff to ensure a professional, friendly service when dealing with the public
  • Ensure oversight and manage accurate and complete shelter records for the Animals in our care, including fosters

Human Resources

  • Directly responsible for supervising, evaluating, training and development of direct reports
  • Undertake recruitment for staff in reporting line, following approval from GM
  • Responsible for staff inductions
  • Respond to staff grievances in a timely fashion in accordance with policies and procedures
  • Provides relevant education and training opportunities for staff
  • Oversee scheduling of both paid and non-paid staff to ensure the shelter is adequately staffed to provide proper care and maintenance 365 days a year


  • Contributes to the development and review of policies and procedures where relevant and in conjunction with the GM
  • Supports the General Manager and works with the senior leadership team in the delivery of the strategic and operational plans

Occupational Health & Safety

  • Ensures the shelter complies with its requirements under Duty of Care
  • Reviews OH&S policies and plans as required
  • Reports monthly safety statistics
  • Ensures all incidents are documented via incident reports and investigations reviewed
  • Implements strategies to ensure that hazards are identified, the risks assessed and are effectively controlled.

About You

You will have experience in a similar Operations Manager role. Relevant TAFE or Tertiary qualifications and/ or relevant experience at vet/ animal welfare rescue organisations

will be considered advantageous. You will have a genuine interest, understanding and commitment to the welfare of animals as well as knowledge of relevant legislation.

High Level Administrative and organisational skills are essential. You will have a proven ability to build and maintain relationships with key stakeholders and possess a very high attention to detail. You will have a professional presentation and excellent written and verbal communication skills.

If you are self-motivated and have a desire to both learn and teach and are a trusted team player, then this could be the role for you!

If you feel you have all the skills, experience, attributes and you are ready to take on a challenging, yet rewarding journey then please apply now!

Magnetic People and our clients are committed to creating diverse teams. We strongly encourage Aboriginal and Torres Strait Islanders to apply.

To understand more about this fantastic opportunity, please apply now to www.magneticpeople.com.au/search.